Privacy Policy

How Vertical Automotive collects, uses, and shares information from this website.

Last updated: September 2, 2026

Who We Are

Vertical Automotive is an auto repair business with locations at 707 NE 11th Street, Fort Lauderdale, FL 33304, and 1100 W Oakland Park Blvd Unit 5, Wilton Manors, FL 33311. Questions about this policy can be sent to [email protected]. You can also call Fort Lauderdale at (645) 216-2266 or Wilton Manors at (954) 565-1518.

Information We Collect

We collect information you choose to provide and information generated when you use this website.

  • Estimate requests: first name, phone number, optional email address, vehicle year, make and model, preferred location, selected services, and notes describing the problem.
  • Appointment requests: first name, phone number, optional email address, vehicle details, preferred location, date and time window, drop-off or waiting preference, selected services, estimate total, and optional notes. Requests made through the estimator are sent directly to Vertical Automotive and are not confirmed until an advisor responds.
  • Other appointment scheduling: information submitted through appointment links elsewhere on the site is handled by our third-party scheduling provider.
  • Analytics information: pages visited, referring site, device and browser type, approximate location derived from your IP address, and interactions with the site.
  • Cookies and similar technologies: used for analytics and site functionality.

How We Use Information

We use information to respond to estimate requests, schedule and perform service, contact customers about their vehicle and request, improve the website, and measure marketing performance.

Text Messaging

If you use the “Text us” feature, your message opens in your own messaging app and is sent to the shop. Your mobile carrier’s standard message and data rates may apply. When you provide a phone number on an estimate or appointment request form, Vertical Automotive may contact you by phone or text about your request. You can opt out at any time by replying STOP or telling the shop directly.

Third Parties We Use

  • SendGrid: email delivery provider for estimate and appointment request notifications to the shop and confirmation emails to customers.
  • Slack: team messaging tool used to route estimate and appointment requests to shop staff.
  • Kukui: appointment scheduling provider.
  • Google Analytics and Google Tag Manager: website analytics and analytics tag management.
  • Google Ads: advertising measurement.
  • Google Business Profile: source for our own publicly posted customer reviews and rating displayed on this site.

We do not sell personal information.

Customer Reviews

Customer reviews shown on this site are real reviews publicly published by customers on our Google Business Profile. We display each reviewer’s public display name as it appears on Google, along with the review content and rating.

Data Retention

Estimate and appointment requests are retained only as long as needed for the service relationship and business record keeping.

Your Choices

You may ask us to provide access to or delete personal information we hold about you, or ask us to stop marketing contact. Email [email protected] or call either shop. You can disable or manage cookies through your browser settings, though some site functionality may not work as intended.

Children’s Privacy

This site is not directed to children under 13, and we do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the date. Last updated: August 31, 2026.